We recently looked at our Russ’ Monthly Blends, and noticed that sales had slowed down, so we ran an email to let folks know that we would be phasing them out. Not only did we sell a lot of those blends after the email hit, we also began receiving a lot of phone calls and emails asking us not to kill them off. So many people contacted us, in fact, that we have not only decided to keep the old blends, but we’re going to start the Monthly Blend program up again. Starting in July, I’ll be making a new blend each month. Who says that speaking up won’t make a difference. Thanks for your support.
Once Again, You Asked, We Listened
Russ Ouellette is the blender/creator of the Hearth & Home series of tobaccos for www.pipesandcigars.com in Bethlehem, PA. He has been a pipe smoker and blender for over 30 years, and enjoys feedback from the pipe smoking public. You can reach Russ at email@example.com or by calling 1-800-494-9144.