In the Spirit of the Season

It’s been a beehive of activity here at P&C, and the crew has been hustling to get all the packages out the door so our customers can get their parcels in time for Christmas and Hanukkah gift-giving. Earlier this year, I marked my ten year anniversary with, and we recently had our company party. That evening, I had a chance to talk to a lot of the people who make everything work at P&C, and it made me realize what a special group of people they are. The vast majority of the time, when someone approaches me with an issue, it almost always concerns ways to make things better, or to help resolve a problem so our customers are satisfied. Our team is always prepared to come in a little early, or stay a little late to get things taken care of. I’ve gotten to know a lot of people here, and I’m continually impressed by how happy our staff seems to be. That comes with a passion for the products we sell, and for delivering satisfaction.

I’m going to leave here next week to go back and spend the holidays with my children, but I would be remiss if I didn’t take the time to say thank you to our loyal customers. We have a lot of great things planned for 2015, and I hope that our paths cross, either at a pipe show or in a phone call or email. Enjoy whatever holiday you celebrate, and my warmest wishes for a safe, healthy and prosperous New Year.

About Russ

Russ Ouellette is the blender/creator of the Hearth & Home series of tobaccos for in Bethlehem, PA. He has been a pipe smoker and blender for over 30 years, and enjoys feedback from the pipe smoking public. You can reach Russ at or by calling 1-800-494-9144.