Our Mistake, Your Gain!

BBBora rockwellknifeEvery so often, we screw up. Well, maybe more frequently than that, but we’re human. What you don’t see very often, though, is when a company acknowledges the error and encourages people to take advantage of it, but that’s what I’m doing today for those of you who have been kind enough to follow our blogs.

Those of you who are regular customers of PipesandCigars.com know that we send out emails every Tuesday and Thursday (and occasionally other days). Our Tuesday email typically features three items – some of those will be sales or some might be to let you know about something new. Thursday emails highlight one item, and usually it’s a pretty significant sale.

Recently, we were able to get a special purchase from Big Ben on some great-looking nosewarmers called Big Ben Bora. They’re Danish-inspired shapes and they have a high-gloss piano black finish with clear acrylic stems with the inside of the airway stained black. The MSRP is $149.95, and because of the special purchase, we were able to cut the price to $75. But because the deal we got from them was such a good one, we figured we’d sweeten the pot, so if you bought one of these pipes, your entire order would ship free. Neat deal, right? Well, we forgot about something…

You see, we have a promotion going on that includes a Rockwell Tactical Knife (a $60 value) that we automatically include free with a $75 order. Now, can you see the problem? So everyone who has taken advantage of the offer has gotten a pipe for half-price, free shipping and a free knife (by the way, the people who have gotten the knife are impressed with how nice it is). We’re taking a bath on this deal, but rather than hoping it will just go away, we’re pointing it out to you because you might as well get in on the fun. The special will run until 6:00 pm Thursday, October 30, 2014. Because this was a special purchase, the offer is limited to stock on hand.

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About Russ

Russ Ouellette is the blender/creator of the Hearth & Home series of tobaccos for www.pipesandcigars.com in Bethlehem, PA. He has been a pipe smoker and blender for over 30 years, and enjoys feedback from the pipe smoking public. You can reach Russ at russo@pipesandcigars.com or by calling 1-800-494-9144.