I’m sitting here at my desk enjoying a cigar after sharing a toast to the birthday of one of our office mates. I was reflecting on how fortunate I am to be able to work and smoke at the same time. I meandered over to our Facebook page (I’m the administrator) and read the following comment that was posted as a response to one of our messages:
Dan Paden: You know, all of the online tobacconists with whom I’ve done business have done a good job, but I have to admit you characters are really getting my attention. Over and over again, I get the strong sense that you are really about creating new pipe smokers and making sure they have a great experience without having to completely blow a hole in their finances. All to the good.
As I read this, I thought to myself “This guy gets it”. He voiced our philosophy perfectly. After we relocated last year and we got past the initial growing pains, our COO challenged us to “change the face of pipe smoking”. We took that challenge very seriously. Although we were serious about accomplishing the goal, it’s been a huge amount of fun getting there. I’ve been given a free hand to create new blends for our own brands and to help develop ones for other companies as well. I’ve worked on building a whole new line of products that will solve a number of problems. We collaborate regularly on making special purchases so we can present deals to you that will save you a bunch of money on items you really want to buy.
When I get a message like that one, it tells me that we’re doing things the right way. God knows, there are plenty of hiccups along the way, but based upon the growth we’re seeing this year, I have to believe that we’re heading in the proper direction. Please feel free to email me with your thoughts, concerns and suggestions so we can continue to fine tune our website and procedures to give you the best experience we can deliver. You can write me at firstname.lastname@example.org or call me at 800-494-9144, extension 254.
In the meantime, onward and upward!